We’re seeking an IT Field Support Specialist to physically support our locations. This includes hardware/software support, training delivery, maintenance, installation, and ensuring operational effectiveness. Additionally, assisting in the delivery, and improvement of software & hardware systems within the organization.
We are looking for a high-energy, motivated, and passionate executor. This person knows how to get things done in a fast-paced, incredibly positive culture. You love what you do. You’re a strong support partner with excellent interpersonal capabilities across a diverse group. You’re able to quickly grasp the task at hand and apply value to the team where needed. You’re happy to pitch in whenever and wherever in a developing environment. You have an excellent work ethic grounded in discretion and confidentiality.
WHAT YOU NEED TO HAVE
- Ability to understand general technology processes and tools to apply their usage at our hospitals.
- Proficient in Apple products and Mac OS. (Network experience is a Plus)
- Manage several tasks or projects at once
- Strong communication skills, both written and verbal
- Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
- Assess, mentor, and coach future assigned direct reports ensuring the highest-level employee performance based on organizational goals, processes, and procedures.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
- Ability to work with all levels of staff within & outside of IT + outside of the organization.
- A self-starter able to work independently but comfortable working in a team environment.
- Dependable and flexible when necessary.
- Good analytical and problem-solving skills.
- Must be able to physically move, handle, and lift computer equipment weighing up to 50 pounds.
WHAT YOU CAN EXPECT TO DO
- Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs
- Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals’ needs.
- Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met.
- Interview for additional staff as needed to ensure the highest level of customer service is maintained.
- Focus on continuous IT improvements for a better customer experience.
- Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests.
- Protecting data, software, and hardware by coordinating, planning, and implementing the proper operational measures
- Define criteria, select, interview, and hire new Field Service resources based on local needs, minimum technology skills, and customer service skills
- Recommend and maintain streamlined Hospital technology and implement best practices.
- Manage, coordinate, and schedule resources for project coordination with the IT Project team.
- Travel is required; Expect to be on the road 3-5 days per week at times, and willingness to drive and fly frequently is part of the role.
- Weekend or holiday travel may be required
EDUCATION REQUIRED
- Bachelor’s Degree or equivalent experience
